Shipping policy

SHIPPING POLICY

Last updated: 25 June 2026

PROCESSING TIME

Orders are typically processed within 1–5 business days after payment is confirmed. Processing times may vary depending on the product and supplier.

SHIPPING TIMES

Shipping times vary depending on your location and the supplier fulfilling your order:

• New Zealand: 5–15 business days
• Australia: 7–20 business days
• United States & United Kingdom: 10–25 business days
• European Union: 10–30 business days
• Rest of World: 15–35 business days

Please note that some orders may be shipped from overseas suppliers, which can affect delivery times.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and the items ordered. Free shipping may be available on selected products or promotions.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with tracking information where available. Tracking may take 2–5 business days to update after dispatch.

MULTIPLE SHIPMENTS

As we work with multiple suppliers, your order may arrive in separate packages. You will not be charged additional shipping for split shipments.

CUSTOMS & DUTIES

For international orders, customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

DELAYS

We are not responsible for delays caused by customs, weather, or other circumstances beyond our control. If your order is significantly delayed, please contact us at kirombaventures935@gmail.com.

CONTACT US

For any shipping enquiries, please contact: Kiromba Ventures  Email: kirombaventures935@gmail.com