Refund policy

REFUND & RETURN POLICY

Last updated: August 2026

At Kiromba Ventures, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unworn, unwashed, and in original condition
With all tags attached and in original packaging
Accompanied by proof of purchase

Non-Returnable Items The following items cannot be returned:

Swimwear and intimates (for hygiene reasons)
Final sale or clearance items
Gift cards

How to Initiate a Return To start a return, please contact us first at kirombaventures935@gmail.com with your order number and reason for return. We will provide return instructions within 2 business days.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

International Orders International customers are responsible for return shipping costs and any applicable customs duties.

Questions? Contact us at kirombaventures935@gmail.com for any return or refund enquiries.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including perishable goods, custom or personalised products, personal care goods, hazardous materials, and flammable liquids or gases. Sale items and gift cards are also non-returnable. Please get in touch if you have questions about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU CUSTOMERS — RIGHT OF WITHDRAWAL

If you are based in the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at kirombaventures935@gmail.com.

CONTACT

Kiromba Ventures Email: kirombaventures935@gmail.com

Kiromba Ventures, PO Box 13306, Onehunga, Auckland 1643, New Zealand