Refund policy

REFUND POLICY

Last updated: 25 June 2026

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at kirombaventures935@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including perishable goods, custom or personalised products, personal care goods, hazardous materials, and flammable liquids or gases. Sale items and gift cards are also non-returnable. Please get in touch if you have questions about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU CUSTOMERS — RIGHT OF WITHDRAWAL

If you are based in the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at kirombaventures935@gmail.com.

CONTACT

Kiromba Ventures Email: kirombaventures935@gmail.com