FAQ

Frequently Asked Questions

Everything you need to know

Orders & Shipping

How long will my order take to arrive?

Delivery times vary by destination and product. As we work with carefully selected international suppliers, please allow 7–20 business days for most orders. Estimated delivery times are shown at checkout. You will receive a tracking number once your order has been dispatched.

Do you ship internationally?

Yes. We ship to New Zealand, Australia, the United States, United Kingdom, Europe, Canada, and select markets in Africa. Shipping options and rates are displayed at checkout based on your location.

Can I track my order?

Yes. Once your order is fulfilled, you will receive an email with a tracking link. If you have not received tracking details within 5 business days of ordering, please contact us.

Will I have to pay customs or import duties?

Import duties and taxes may apply depending on your country's customs regulations. These charges are the responsibility of the customer. We recommend checking with your local customs authority if you are unsure.

Sizing

What sizing do you use?

Our products are sourced from international suppliers and may use US, EU, or Asian sizing. Each product listing includes a size guide — we strongly recommend reviewing it before ordering, as sizing can vary between styles and suppliers.

What if I am between sizes?

We recommend sizing up when in doubt, particularly for fitted styles such as leather jackets. If you need help choosing a size, contact us with your measurements and we will advise you personally.

Returns & Exchanges

What is your return policy?

We accept returns on eligible items within 30 days of delivery, provided they are unworn, unwashed, and in original condition with tags attached. Please review our full Refund Policy for complete details.

How do I initiate a return or exchange?

Contact us via our Contact page with your order number and reason for return. Our team will guide you through the process promptly.

What items are non-returnable?

For hygiene reasons, swimwear, jewellery, and accessories are final sale and cannot be returned unless faulty or incorrectly described.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as additional payment options available at checkout. All transactions are processed securely.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment details safe. We never store your card information.


Still have a question? We would love to hear from you.