Delivery times vary by destination and product. As we work with carefully selected international suppliers, please allow 7–20 business days for most orders. Estimated delivery times are shown at checkout. You will receive a tracking number once your order has been dispatched.

Yes. We ship to New Zealand, Australia, the United States, United Kingdom, Europe, Canada, and select markets in Africa. Shipping options and rates are displayed at checkout based on your location.

Yes. Once your order is fulfilled, you will receive an email with a tracking link. If you have not received tracking details within 5 business days of ordering, please contact us.

Import duties and taxes may apply depending on your country's customs regulations. These charges are the responsibility of the customer. We recommend checking with your local customs authority if you are unsure.

Our products are sourced from international suppliers and may use US, EU, or Asian sizing. Each product listing includes a size guide — we strongly recommend reviewing it before ordering, as sizing can vary between styles and suppliers.

We recommend sizing up when in doubt, particularly for fitted styles such as leather jackets. If you need help choosing a size, contact us with your measurements and we will advise you personally.

We accept returns on eligible items within 30 days of delivery, provided they are unworn, unwashed, and in original condition with tags attached. Please review our full Refund Policy for complete details.

Contact us via our Contact page with your order number and reason for return. Our team will guide you through the process promptly.

For hygiene reasons, swimwear, jewellery, and accessories are final sale and cannot be returned unless faulty or incorrectly described.

We accept all major credit and debit cards, as well as additional payment options available at checkout. All transactions are processed securely.

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your payment details safe. We never store your card information.

Weather resistance varies by style and is confirmed at the supplier level. Each product listing specifies whether a backpack features a water-resistant coating, sealed zips, or an included rain cover. We recommend checking the individual product description for verified specs before purchasing. Browse our Backpack collection to filter by the features that matter to you.

Most backpacks in our collection include a padded laptop compartment. The supported laptop size (e.g. up to 14" or 15.6") is listed in each product's specifications. If you are shopping for a specific laptop size, we recommend confirming the compartment dimensions in the product listing before ordering. View all backpacks.

Volume (in litres) is listed in each product's specifications. Our range spans compact daypacks through to travel-ready options with larger capacities. Check the individual listing for confirmed volume and compartment details.

Warranty coverage is supplier-dependent and noted on individual product pages where applicable. If you receive an item with a manufacturing defect or quality issue, please contact us within 30 days of delivery and we will work to resolve it promptly.

Spot-clean with a damp cloth and mild detergent. Avoid machine washing unless the care label on your specific bag confirms it is safe to do so. Store the bag empty and uncompressed in a cool, dry place. For bags with a water-resistant coating, avoid harsh solvents or abrasive cleaners, as these can degrade the finish over time.